Using Platte's uninstaller

I get quite a few emails complaining that people can't work out how to use Platte's uninstall software (Not able to access it? It downloads from this link). It's not my fault, I have no connection whatever with Platte, and I'm no apologist for their software! Nevertheless, here's a series of screengrabs to guide you through using it:

1. This first screen is what seems to catch most people out. The figures you enter in the four boxes are not any part of your uninstall code, nor are they the PIN you gave Platte when you signed up, they are just the four figures displayed directly above the boxes. Quite why Platte include this step is beyond me, it seems to serve no other purpose beyond confusing people.

2. Clicking 'Next' takes you to the second screen, where you click the link at the bottom of the
page saying that you have received an update letter. The number above serves no purpose whatever unless you are being talked through the uninstall.

3. Now you can enter the codes that Platte have sent you.

Click 'OK' on the pop-up which warns you to close down any open windows.

Clicking 'Next' finally starts the uninstall

And that's it!

Quite where you are supposed to request the confirmatory email I haven't worked out yet. If you know, please share the secret.


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